Carestream Health India Pvt. Ltd, the global leader in medical imaging announced the establishment of a Global Business Operations Centre in Mumbai, India that will be housed at Carestream India’s corporate office. The company relocated their corporate office to a new location in Mumbai, which opened on November 18. The new office will consolidate all corporate sales, service and support functions. Various members of Carestream’s senior leadership team from the USA attended the unveiling of this new customer focused operation.
“India has exceptional talent, leadership and business infrastructure that naturally aligns with our long-term company goals. Scaling our Business Operation Centre in India is vital to building an enduring business and serving customers,” said Vincent Chan, President -Asia Pacific, Carestream Health.
The 24×7 Business Operations Centre will support both front and back office operations of Carestream across the world. This centre will support the functions of Master Data, Customer Relationship Management, Environmental Health and Safety, Compensation Support, Order to Cash support, Customer Care Dispatch, Service Contract Administration and Parts Ordering and Parts Expediting. This centralization will increase synergy, effectiveness and efficiency of these functions.
“Our mission is to deliver an exceptional service experience to all of our customers. I am confident that our team in India will not only address our customer’s immediate needs but also create loyalty by consistently exceeding their expectations,” said Keith Call, Global Business Operations Centre Director at Carestream Health.